Our functions
Inteligent and personalized surveys
Satisfaction, NPS, and Brand Health Forms
Brand attributes vs. promise (CSAT)
NPS (recommendation)
Generated emotions (projective metaphors)
Consumer typology
Loyalty and repurchase habits
Advantage: All data is actionable from the first contact
Immediate interaction with the customer
It allows you to initiate contact immediately after the consumption experience. No app required, just a phone camera.
Gamification that drives participation
With each QR code scan, an additional sale with surprise prizes upon completion of the surveys
Increases engagement, motivates customers to respond, and creates a positive emotional memory.
Improve customer experience and your brand image.
Automatically enriched database
Capture cell phone number, location, answers and prizes won
Identify frequent and new customers by branch and generate remarketing lists
Real-time segmentation without manual processes
Efficient analysis
Dashboard with KPIs
Includes:
CSAT by attribute and branch
Loyalty: repeat rate by cell phone
NPS by segment
Emotions associated with your brand
Churn: Signs of customer loss
Lucky Driver - Motivator Analysis
Measure what really matters to make strategic decisions.
Predictive and Prescriptive Analytics (advanced optional)
Model that predicts impact on loyalty, recall or sales
Simulate how changes in attributes, campaigns, or prices will influence your customers' behavior.
Provides automatic recommendations on what to do regarding current and future situations
Plan campaigns based on data, not assumptions